Frequently Asked Questions
Can I see your jewelry in person?
Although we do not have retail stores elsewhere, we are experienced in working with customers remotely and have shared in thousands of engagements and weddings around the world.
How are the items packaged and presented?
At SHE·SAID·YES, presentation is crucial, so we ensure every last detail is perfect when you purchase jewelry from us. Every order is delivered ready to give to that special someone.
What are Moissanite Stones?
Moissanite was first discovered in 1893 by a French scientist named Henri Moissan, who later won the Nobel Prize in Chemistry. Natural moissanite is incredibly rare, so moissanite available today is laboratory-created. Composed of carbon and silicon,the Moissanite crystal is one of the hardest and toughest known elements on earth, making it extremely resistant to scratching, chipping and breaking. Possessing fire, brilliance, and luster that far surpasses even that of a diamond, Moissanite twinkle, and sparkles unlike any gemstone on earth.
Can I purchase multiple items to determine which I like the best, and return the others?
To maintain the high quality of our pieces and keep our prices competitive, SHE·SAID·YES does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If you need any assistance deciding between any of our jewelry pieces, please do not hesitate to contact our Customer Support.
How do I choose the right size?
Our size is standard US size, you can pop into any local jewelers. For more information please check our ring size guide.
Can I resize the ring I bought from SHE·SAID·YES ?
Yes, SHE·SAID·YES provides 30 days of resizing for our customers. Please click here to check the detail about our resizing policy.
SHIPPING & DELIVERY
How much will delivery cost?
We offer free express shipping to the United States and many selected countries. All other shipping cost is calculated after selecting International Checkout in your shopping bag. For more information, please check it here.
Do you ship to countries other than the United States?
For orders outside of the United States, rates and shipping time differ from country to country, for more details, please visit: shipping&delivery
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Because of the customized feature of our items, the processing time is take up to 7-10 days to handcraft.
Shipping time depends on the shipping method you selected.
How do I check my order or delivery status?
You can track your order by following the link in your Shipment Confirmation email.
If you have not received a Shipment Confirmation email, you can also check the status of your order via the Track My Order page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.
Will I have to pay customs duties, taxes or other fees?
The customer is responsible for any duties or taxes collected by your local government. SHE·SAID·YES is not responsible for any of these charges so please check the rates ahead of time.
Do I have to be available to sign during the time of delivery?
For U.S. orders, purchases of $300 or more require an adult signature at the time of delivery.
When will I receive the tracking number for my SHE·SAID·YES product?
You usually receive the tracking number for your SHE·SAID·YES product once your order is shipped.
If you don't receive the shipment confirmation email containing the tracking number at that time, please check your spam folder in case the email got delivered there. If you still can’t find the email, please contact us at [email protected]
RETURN & EXCHANGES
Can I return my purchase if I'm Not Happy?
You may return or exchange the item in its original, unworn condition as long as you contact us within 30 days from the delivery date.
If you would like to know more, please view here.
Can I exchange a Ring?
Yes, if you are not happy with your purchase then it can be exchanged for something else, please click here for the terms and conditions for exchanges.
Will I get a full refund for my return?
SHE·SAID·YES will offer a refund minus the workforce fee (30% of the order price) and shipping&packaging charges ($50) so that you can make sure your purchase is just right.
How long does it take for the refund to be processed?
After we receive your returned order, we will inspect it and issue a credit within 24 to 48 hours. Your card issuer will determine how long the money takes to be refunded.