Free 30 Days Returns & Resizing
All SHE·SAID·YES items are custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client, while we still want you to feel comfortable and confident when shopping at SHE·SAID·YES.
If for any reason you're not satisfied with your purchase, you may return or exchange the item in its original, unworn condition as long as you contact us within 30 days from the delivery date. SHE·SAID·YES will offer complimentary 30-day returns so that you can make sure your purchase is just right.
We also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Outside of the 30 days complimentary resize period, rings can be resized for a fee when within the jeweler’s recommended sizing range.
Return & Resizing Conditions
1. Please contact SHE·SAID·YES to get authorization before shipping it back.
2. The time frame for return & resizing must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. The item must also be accompanied by the Moissanite report, or 5% of the item charge will be assessed to replace the certificate.
5. When returning or resizing items, customers must use a shipping method that can be tracked. Returns or resizing with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 5 days upon receipt of your package.
1. The refund will be issued to your original payment account or in the form of store credit as you requested.
2. If you placed your order with a gift card, you will be refunded in the form of the store credit. Shipping charges or additional service charges will not be refunded.
Orders to USA Destinations qualify for Free Return Shipping, and SHE·SAID·YES will reimburse customers $20 as the return shipping fee via store credit for any return or exchange service. Orders shipped to International Destinations also have 30 days to return the item, but, customers are responsible for return shipping expenses.