Easy 30 Days Returns
All SHE·SAID·YES items are custom made or specially ordered pieces are created especially for, and based on, the exact requirements of each individual client, while we still want you to feel comfortable and confident when shopping at SHE·SAID·YES.
If for any reason you're not satisfied with your purchase, you may return the item in its original, unworn condition as long as you contact us within 30 days from the delivery date. SHE·SAID·YES will offer a full refund minus any shipping and gift packaging charges ($20) so that you can make sure your purchase is just right.
We also offer ONE complimentary resizing and exchange for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Outside of the 30 day complimentary resize period, rings can be resized for a fee when within the jeweler’s recommended sizing range.
Return & Exchange Conditions
1. Please contact SHE·SAID·YES to get authorization before shipping it back.
2. The time frame for return & resizing must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. Items without jewelry tag or that have been worn, damaged, or altered are not refundable and will be returned to the customer at their expense.
5. The item must also be accompanied by the Moissanite report, or 5% of the item charge will be assessed to replace the certificate.
6. When returning, exchange or resizing items, customers must use a shipping method that can be tracked. Returns or resizing with no tracking will not be processed.
7. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
1. Do not remove the jewelry tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.
2. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 5 days upon receipt of your package.
1. The refund will be issued to your original payment account or in the form of store credit as you requested.
2. If you placed your order with a gift card, you will be refunded in the form of store credit. Shipping charges or additional service charges will not be refunded.
Orders to USA Destinations qualify for Easy Return Shipping, and SHE·SAID·YES will reimburse customers $30 as the return shipping fee via store credit for any return or exchange service. Orders shipped to International Destinations also have 30 days to return the item, but, customers are responsible for return shipping expenses.